Weighing Cybersecurity Risk Factors in Life & Healthcare

man-draws-various-growth-charts-calculating

We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 2017, Merck, ...

Read More 0

How to Leverage Customer Analytics in the Retail Industry

Retail & Distribution

As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this challenge, and...

Read More 0

How Big Box Retailers Can Create a World-Class Experience in Retail

business-people-talking-in-corridor-PSVCLEM(1)

Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience ...

Read More 0

Overcoming Healthcare’s Challenges in Design Thinking

fitness-group-PHUSFKC(1)

In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts...

Read More 0

3 Ways Financial Institutions Can Optimize Their Customer Experience

senior-businessman-checking-time-on-his-PGPN5MF(1)

Design thinking is making positive waves across industries and is enabling companies to rethink and rebuild the way they do business. The same is true...

Read More 0

Family Helping Family in The Wake of Hurricanes Harvey and Irma

Travel & Hospitality

“I know what it’s like to be in that situation. I was once homeless,” said Genevieve Davis, having seen news reports of Hurricane Harvey’s devastation...

Read More 0
We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.